Your Voice Counts!

NHS Surrey Heath Clinical Commissioning Group (CCG) are committed to achieving our vision to deliver the best possible health and wellbeing outcomes for the local community, and ensuring our public and stakeholders are at the centre of decisions that shape healthcare services, from planning to delivery.

Our aim is to be clear and focused and to involve residents, patients, carers, member GP practices, staff and partner organisations in our communications and engagement.

Achieving our aim will be influenced by how well we engage, listen and act on the feedback from our whole community. Effective engagement and communication with stakeholders is vital to ensure that all partners work together to continuously build on the excellent health outcomes and services that are experienced locally. 

  • Click here to view the CCG’s Communications and Engagement Strategy 2016–21.
  • Click here for an overview of the CCG’s Communication and Engagement activity during 2017-18 as submitted to the Governing Body on 22nd May 2018. Previous years available here.
  • Click here for the 2017 Surrey Heath CCG Ipsos MORI 360 Stakeholder Survey report. 

All information regarding opportunities for engagement including: surveys, focus groups, consultations, events etc. will be made available in the Get Involved section of this website.

How can you get involved?

There are many ways to get involved and participate in making your health services better. We want to involve, engage and listen to you about the services that matter most. Your voice will form part of a range of views that can make real, constructive changes to the provision of services.

You can make a suggestion via our website, call us, attend a local meeting, become a Community Representative, participate in a survey, focus group or go along to one of the many events in your community. If you have a special interest in a specific health or adult social care aspect you register your details via our Special Interest Form and we will make sure to contact you if any appropriate engagement opportunities arise.

What are the benefits of getting involved?

  • Improved health and adult social care services for Surrey Heath
  • High quality, person-centred services and care
  • Better informed access to care
  • Building strong relationships between the public and health and adult social care professionals
  • Ability to influence service delivery and future service provision
  • Involved in and an ability to influence commissioning decisions
  • Support the smooth implementation of changes through crafting targeted communications

What are the benefits to Surrey Heath CCG and Surrey County Council Adult Social Care Services?

  • A greater understanding of what their public want, so they can focus on what matters
  • Improved reputation through recognition that the public will have a positive experience when using these services
  • A better understanding of current challenges in delivering care services
  • Informed continuous improvement and re-design of services
  • Strengthen public accountability
  • Efficient use of resources
  • First-hand information regarding the needs and experience from the people who use health and adult social services
  • Improving the quality of communication activity

What you can expect from Surrey Heath CCG and Surrey County Council Adult Social Care Services 

  • A recognition that you have equal status and that all views are equally valid
  • That any invitation to be involved in engagement activity will include the necessary information e.g. a briefing on the topic and the opportunity to clarify what is being asked
  • The provision of administrative support to undertake involvement activities including providing paperwork as hard copies where requested
  • Requests for involvement do not exceed the agreed level of commitment with the individual. This may exceed the hours indicated if the individual has expressed a wish to offer more time

Engaging with and supporting our staff

Our vision can only be achieved with the support of our staff. Whilst we are a relatively small CCG, with circa 20 full time staff, we have big ambitions and work closely with the Adult Social Care locality team to help deliver them in an integrated way. Staff happiness and effectiveness is crucial and as such we host a number of staff meetings and engagement events to ensure their voices are heard and to find out how we can support them. We want to make sure they know what’s going on so they can actively contribute and help shape our plans. We engage with our staff and colleagues in a variety of ways including:

  • Ad-hoc email updates from our Chief Officer and senior management team
  • Regular team meetings
  • Wider staff meetings
  • Staff surveys
  • Staff council
  • Staff suggestion boxes

Did you know the CCG collects patient stories?

We want to hear your experiences of local health services, both good and not so positive, to help shape future improvements. Contact us here.

Please click here to register your interest in attending future events and engagement opportunities.  Follow us on Facebook and Twitter for all the latest news and information.